Designing Learning Experiences for Talent Development

During my time on the Talent Development Design team at Universal Orlando Resort, I designed engaging, on-brand learning experiences that supported both new hire onboarding and ongoing team member development. From interactive eLearning modules to print-ready pocket guides, my work focused on enhancing clarity, confidence, and consistency across departments.

Responsibilities

Collaborated with SMEs to design engaging, brand-aligned eLearning and instructor-led training materials.

Software Used

Adobe Illustrator

Adobe Photoshop

Adobe After Effects

Adobe Premier Pro

Adobe XD

Articulate Storyline

PowerPoint

The Team

1 Design Team Manager

2 Content Designers

The wider Talent Development department

Duration

September 2022 - March 2024

Universal Orlando Resort logo with a globe and blue background.

My Experience as a Content Designer at Universal Orlando Resort

Since most of my work at Universal Orlando Resort is confidential, I can’t overshare the projects I’ve worked on. However, during my time as a Content Designer on the Talent Development Design Team, I collaborated with cross-functional teams to develop learning and development projects that supported Team Members across the company.

✏️ Here’s an idea on what we accomplished together as a team

🫶 New Hire Onboarding

Working closely with stakeholders and SMEs, our team revamped the Day One orientation experience, transitioning it back to an in-person format that was more engaging and aligned with company goals. Branded, learner-centered materials were designed to feel polished and professional while remaining easy to digest. The updated experience received positive feedback from Team Members and leadership, who praised its fresh design and engaging format.

A group of smiling people posing together outdoors in front of a large dinosaur sculpture surrounded by lush greenery.

✍️ eLearning Development

Collaborating with Talent Development Trainers and SMEs, our team created interactive eLearning modules to introduce employees to new tools, processes, and responsibilities, ensuring that all content remained on-brand and accessible. The focus was on user-friendly, visually consistent designs that made learning intuitive and effective for a diverse range of Team Members.

People riding a roller coaster with expressions of fear and excitement inside an amusement park or themed attraction.

📋 Operational Resources

Our team developed quick-reference Food & Beverage guides and training materials to help Team Members navigate major events like Mardi Gras and Halloween Horror Nights. Each resource was carefully crafted to match the event’s branding and theme, ensuring a seamless and immersive learning experience.

A reflection of a yellow and red roller coaster tracks in a puddle of water on the ground, with palm trees and a yellow building in the background during a clear day.

👥 Team Enablement & Specialized Training

Supporting specialized teams, we helped build learning experiences for unique training initiatives, such as the Minions Café onboarding project, ensuring that all design elements adhered to Illumination’s brand guidelines. Across all projects, collaboration with various teams ensured brand consistency and alignment with parks, resorts, and Universal’s external partners.

A group of four people posing in front of a Transformers Bumblebee statue outside of a building. The group includes two women and two men, all smiling and wearing casual or work lanyards with badges. One woman has sunglasses on her head, and the woman on the right is wearing glasses and a floral dress. The Bumblebee statue is colorful with blue, red, silver, and black details.

While the work itself can’t be shared publicly, the impact of these training initiatives was evident in the enhanced learning experiences and engagement of Team Members. Our team took pride in developing high-quality, visually engaging training solutions that supported Universal’s mission and supported new and current Team Members.

View My Other Projects

Screenshot of a course webpage titled "Think Before You Click: Recognizing and Reporting Phishing Emails." The page discusses email security and includes an illustration of a person with glasses and a hooded jacket standing next to a computer screen with phishing symbols. The sidebar lists course sections like Introduction, Phishing Fundamentals, Identify, Avoid, and Respond, and a conclusion section.

Recognizing and Reporting Phishing Emails

A short Rise course designed to help new hires confidently recognize red flags and report phishing attempts before it's too late.​​​​​​​

Partial view of a computer screen with a webpage titled 'Conflict Resolution for Managers' and a blue 'Get Started' button, a black desk lamp, yellow curtains, framed certificates on the wall, and a potted plant in a modern office setting.

A short, scenario-based course that helps new managers handle team conflict with confidence.

Conflict Resolution for Managers

Logo with stylized text 'Allegro Media Design' in orange and teal colors on a light background with geometric shapes.

Developing Learning Experiences at Allegro Media Design

A page dedicated to the e-learning and video-based training materials I contributed to for clients across various industries at Allegro Media Design.